Privacy Policy


Finesse Joinery

Finesse Joinery respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand). This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or interact with our business.


By using this website, you agree to the practices described in this Privacy Policy.


Information We Collect

We may collect personal information that you voluntarily provide to us when you:


  • Submit an enquiry or contact form
  • Request a quote or consultation
  • Email or phone us directly
  • Engage with our advertising or marketing campaigns


Personal information may include:


  • Name
  • Email address
  • Phone number
  • Project details or enquiry information
  • Any other information you choose to provide


We may also collect non-identifiable information automatically through website analytics and advertising tools (see Cookies & Tracking below).


How We Use Your Information


We use your information to:


  • Respond to enquiries and provide quotes or services
  • Communicate with you about your project
  • Improve our website and customer experience
  • Measure and optimise marketing and advertising performance
  • Send updates about our services where appropriate


We will only use your information for purposes that are lawful and connected to our business activities.


Cookies, Analytics & Advertising Tracking

Our website uses cookies and tracking technologies to improve performance and understand how visitors use our site.

These may include:


  • Google Analytics – to understand website traffic and behaviour
  • Meta (Facebook & Instagram) Pixel – to measure ad performance and deliver relevant advertising
  • Other analytics or advertising tools used by our marketing partners


These technologies may collect information such as:


  • Pages visited
  • Time spent on the website
  • Device or browser type
  • General location data (non-precise)


This information helps us improve user experience and deliver more relevant marketing.


You can control cookie settings through your web browser at any time.


Information Sharing

We do not sell or rent your personal information.


We may share information with trusted third-party providers where necessary to operate our business, including:


  • Website hosting and analytics providers
  • Advertising platforms (such as Google or Meta)
  • Professional contractors assisting with marketing, IT or service delivery


These providers are required to handle your information securely and only for authorised purposes.


We may also disclose information if required by law.


Data Storage & Security

We take reasonable steps to protect your personal information from loss, misuse or unauthorised access.


Our website uses SSL/TLS encryption (https), which you can verify via the lock icon in your browser.


Access to personal information is limited to authorised staff who require it for quoting, customer service, project delivery or administration.


We do not collect or store credit card details directly through this website.


Data Retention

We keep personal information only for as long as it is reasonably required to:


  • Provide our services
  • Meet legal or business obligations
  • Improve customer experience


When information is no longer required, we take reasonable steps to securely delete or anonymise it.


Your Rights Under the Privacy Act 2020

You have the right to request access to the personal information we hold about you and to request corrections if needed.


You may contact us at any time to:


  • Request a copy of your information
  • Correct or update your details
  • Request deletion where appropriate
  • Opt out of future communications


We aim to respond to privacy requests within 72 working hours where reasonably practicable.


External Links

Our website may contain links to other websites. Finesse Joinery is not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies.


Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology or legal requirements. The latest version will always be published on this page.


Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact Finesse Joinery using the contact details listed on our website.